Cancellation Policy

Plans change, and sometimes an order needs to be cancelled shortly after it's placed. This page explains when a cancellation is possible, when it isn't, and how to request one if you need to.

When You Can Cancel

You can request to cancel your order as long as it has not yet shipped. Once we receive your cancellation request, we'll check the status of your order and confirm whether it's still eligible.

Because our standard processing time is 1 to 3 business days, cancellation requests made shortly after placing an order have the best chance of being processed before your ring ships. The sooner you reach out, the more likely we are to catch it in time.

Once an Order Has Shipped, It Can't Be Cancelled

Once your order has shipped, it can no longer be cancelled. At that point, the ring is already on its way to you, and we're not able to intercept or recall a package once it's left our facility.

If your order has already shipped and you no longer want it, that's not a dead end — you're still covered by our standard Refund Policy once the ring arrives. You'll simply need to receive the ring, then follow the return process outlined there rather than a cancellation, and standard eligibility rules apply (unworn, original packaging, within 30 days of delivery, non-customized).

We handle it this way because there isn't a way to stop a package mid-transit, so once shipping has started, working through a normal return once it arrives is the only realistic path.

Customized and Engraved Orders

If your order includes engraving or custom sizing, we'd strongly encourage requesting a cancellation as early as possible if you have any doubts. Customized orders often begin production sooner than standard orders, since the extra steps involved (engraving, custom machining) take more lead time. Once production has started on a customized piece, cancellation may not be possible even if the order technically hasn't shipped yet, since the ring is already being made specifically to your specifications and can't be redirected to another order.

If you're unsure whether your customized order can still be cancelled, contact us right away rather than waiting — we'll check the current status and let you know honestly whether it's still possible.

How to Request a Cancellation

  1. Email us immediately at contact@tungstennation.com with your order number and a request to cancel.
  2. We'll check your order status to see whether it has shipped or, for customized orders, whether production has begun.
  3. If it's still eligible, we'll cancel the order and process a full refund to your original payment method.
  4. If it's already shipped, we'll let you know, and you can follow our standard Refund Policy once the ring arrives.

We aim to respond to cancellation requests quickly, since timing matters here more than with most other requests — the faster we hear from you, the better our chances of catching the order in time.

Refunds for Cancelled Orders

If your cancellation request is approved before shipping, you'll receive a full refund to your original payment method. Please allow 7 to 10 business days for the refund to be processed and reflected in your account, consistent with our standard Refund Policy timelines.

Changing an Order Instead of Cancelling

If you want to change something about your order — the size, the color, or another detail — rather than cancel it outright, reach out to us as soon as possible. If your order hasn't shipped yet, we can often make the change directly without needing to cancel and reorder, which saves you time and avoids placing a second charge on your card. As with cancellations, this depends on your order not having shipped (or, for customized pieces, production not having started), so the same timing considerations apply.

Why We Have This Policy

We know a strict "can't cancel once shipped" rule can be frustrating in the moment, but it reflects a real operational limit rather than an arbitrary one — once a package leaves our facility, we genuinely have no way to stop or redirect it. Rather than promise something we can't deliver, we'd rather be upfront that the window closes at shipment, and make sure there's still a clear, fair path forward (our standard return process) if your order has already gone out.

Questions About an Order

If you need to cancel an order, or you're unsure whether it's still possible, don't wait — email us at contact@tungstennation.com with your order number and we'll respond with the current status as quickly as we can.

BRAVELYNX LLC 312 W. 2nd St #1790 Casper, WY 82601 United States