Refund policy

We want you to feel confident buying from TungstenNation, which means being upfront about how refunds work before you order, not just when something goes wrong. This page covers our 30-day return window, what's eligible, what isn't, and how the process works from start to finish.

Our 30-Day Refund Window

You have 30 days from the date your order is delivered to request a return or refund. To be eligible, your ring must be:

  • Unused and unworn
  • In its original condition, with no visible signs of wear
  • In its original packaging, including any box, pouch, or documentation it arrived with

Returns requested after the 30-day window has closed are not eligible for a refund, so we'd encourage you to try your ring on and confirm the fit soon after it arrives rather than setting it aside.

Customized and Engraved Rings Are Final Sale

If your ring includes engraving, a custom size outside our standard range, or any other made-to-order customization, it is not eligible for return or refund, except in the case of a manufacturing defect (covered separately under our Warranty Policy).

This isn't a policy we apply lightly — we understand it can be disappointing to hear a customized item can't be returned. But once a ring is engraved or produced to a custom specification, it's made specifically for you and can't be resold or restocked the way a standard ring can. We want this clearly stated before you order, not discovered afterward, which is why it's flagged directly on product pages for any ring offering engraving or custom sizing, in addition to here.

If you're unsure about sizing and considering engraving at the same time, we'd genuinely recommend confirming your size with a standard (non-engraved) ring first, or reaching out to us with questions before you order, rather than risking a custom piece that doesn't fit.

What Is Eligible for a Refund

Standard, non-customized rings that meet the conditions above (unused, unworn, original packaging, within 30 days of delivery) are eligible for a refund to your original payment method.

This includes:

  • Rings you've decided you simply don't want, for any reason
  • Rings that don't fit, where you'd prefer a refund rather than a size exchange (see our Free Size Exchange Policy if you'd prefer to exchange instead)
  • Standard rings with no engraving or custom modifications

What Is Not Eligible for a Refund

The following are not eligible for a refund:

  • Engraved or customized rings, except in the case of a manufacturing defect
  • Rings showing signs of wear, including scratches, marks, or evidence the ring was worn beyond trying it on briefly
  • Rings returned without their original packaging
  • Requests made after the 30-day window has closed
  • Gift cards or promotional credits, where applicable

If you're uncertain whether your specific situation qualifies, contact us before initiating a return — we'd rather clarify upfront than have you go through the return process only to find the item isn't eligible.

How to Request a Refund

If your ring meets the conditions above and you'd like to request a refund, here's how the process works:

  1. Contact us at contact@tungstennation.com with your order number and the reason for your return.
  2. We'll review your request and, if approved, provide you with a return authorization and the address to ship your ring back to.
  3. Ship the ring back to us. Return shipping is the customer's responsibility unless the return is due to an error on our part (such as receiving the wrong item).
  4. We inspect the returned ring once it arrives to confirm it meets the conditions above (unused, unworn, original packaging).
  5. Your refund is processed to your original payment method within 7 to 10 business days of us receiving and approving the return.

We'll keep you updated by email at each step, so you're not left wondering where things stand.

Refund Timing

Once your return is received and approved, please allow 7 to 10 business days for the refund to be processed and reflected in your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement after we've processed it on our end.

Damaged or Defective Rings

If your ring arrives damaged, or you believe it has a manufacturing defect, this is handled under our Warranty Policy rather than our standard refund process — and this does apply even to engraved or customized rings, since a manufacturing defect is different from simply changing your mind. Contact us at contact@tungstennation.com with your order number and photos of the issue, and we'll review your claim.

Exchanges

If you'd prefer to exchange your ring for a different size rather than request a refund, our Free Size Exchange Policy covers that process separately, and is typically faster and simpler than a full refund and repurchase. Sizing issues are one of the most common reasons for a return, so we'd encourage you to consider an exchange first if fit is the only concern.

International Returns

The process for international returns follows the same steps and 30-day window outlined above. Return shipping costs for international orders are the customer's responsibility unless the return is due to an error on our part. Please note that any customs fees or import duties paid on the original shipment are generally non-refundable by us, as these are collected and retained by your local customs authority rather than by TungstenNation. If you're returning a ring from outside the United States, we'd recommend confirming customs requirements with your local carrier before shipping it back, to avoid unexpected delays or fees.

Why We Have This Policy

We'd rather be direct about the limits of our refund policy than leave them vague and deal with disputes later. A 30-day window gives you real time to try your ring and be sure about it, while the exclusion on customized and engraved pieces reflects a genuine limitation — those rings are made specifically for you and can't be put back into inventory the way a standard ring can. We think that's a fair balance, and we've tried to make sure it's clearly explained here and on relevant product pages, rather than buried in fine print.

Contact Us

If you have questions about a return, a specific order, or anything on this page, reach out to us at contact@tungstennation.com with your order number, and we'll get back to you directly.

BRAVELYNX LLC 312 W. 2nd St #1790 Casper, WY 82601 United States