Free Size Exchange Policy

Getting the right fit matters, especially since tungsten carbide rings can't be resized after manufacturing the way softer metal rings can. If your ring doesn't fit right, we want to make getting the correct size as simple as possible. Here's exactly how our free size exchange works.

The 30-Day Window

You have 30 days from the date your order is delivered to request a size exchange. This matches the window on our Refund Policy, so if you're unsure whether an exchange or a refund is the better fit for your situation, you have the same amount of time to decide either way.

We'd encourage you to try your ring on as soon as it arrives rather than setting it aside, so that if a different size is needed, there's plenty of time left in the window to sort it out.

What's Covered

Your first size exchange on a standard, non-customized ring is free. This covers the cost of shipping your correctly-sized replacement back to you. To qualify, your ring needs to be:

• Unworn and undamaged
• In its original packaging
• Requested within the 30-day window from delivery

Who Pays for What

To keep this simple and clearly stated upfront: you cover the cost of shipping the ring back to us, and we cover the cost of shipping your new size back to you. We handle it this way so that the exchange itself doesn't cost you anything beyond the one shipping leg, while keeping the policy sustainable for us to offer to every customer.

Engraved and Customized Rings

Because engraved and custom-sized rings are made specifically for you, they fall outside our free size exchange and are generally not eligible the same way standard rings are — this mirrors how they're handled under our Refund Policy. If you've ordered a ring with engraving and are unsure about sizing, we'd genuinely recommend confirming your size with a standard ring first, or reaching out to us with your measurements before ordering, since a custom or engraved piece is harder for us to accommodate after the fact.

If you've already received an engraved or customized ring that doesn't fit, contact us anyway — we can't promise a free exchange in every case, but we'll always look at what options might be available.

After Your First Exchange

Your first size exchange on a standard ring is free. If you need a second exchange on the same order — for example, if the replacement size still isn't quite right — we're glad to help, but return shipping costs for any exchange beyond the first are the customer's responsibility. This isn't meant to penalize an honest mistake; it's there so we can keep offering the first exchange free to everyone, rather than building the cost of unlimited exchanges into our prices.

To help you get it right the first time, we'd strongly recommend checking our Size Guide before ordering — it walks through how to measure accurately at home, and taking a few extra minutes there is the easiest way to avoid needing an exchange at all.

How to Request a Size Exchange

1. Contact us at contact@tungstennation.com with your order number and the size you need instead.
2. We'll confirm the details and send you a return address along with instructions for shipping your current ring back.
3. Ship your ring back to us, unworn and in its original packaging. We recommend using a trackable shipping method.
4. Once we receive and inspect the returned ring, we'll ship your new size at no additional cost to you.
5. You'll receive tracking information for your replacement ring by email once it ships.

We'll keep you updated by email at each stage so you're not left guessing where your exchange stands.

Exchange Processing Time

Once we receive your returned ring, please allow 1 to 3 business days for inspection before your replacement ships. From there, standard shipping timelines apply — see our Shipping Policy for current delivery estimates.

A Few Tips to Avoid Needing an Exchange

• Use our Size Guide to measure your finger accurately before ordering, ideally at the end of the day when fingers tend to be slightly larger
• If you're between two sizes, consider how the ring's width may affect fit — wider bands generally fit more snugly than the same numeric size in a narrower band
• If you're buying as a gift and unsure of the recipient's size, reach out to us before ordering — we're happy to help you think through it

Why We Structure It This Way

We built this policy around one goal: make it genuinely easy to get the right size without hidden costs or complicated conditions. The 30-day window, the one free exchange, and the shipping split are all stated clearly here rather than buried in fine print, because we'd rather you know exactly what to expect before you need to use this policy than be surprised by it later.

Contact Us

If you have questions about sizing, an existing order, or how an exchange would work for your specific situation, reach out to us at contact@tungstennation.com with your order number.

BRAVELYNX LLC 312 W. 2nd St #1790 Casper, WY 82601 United States