Shipping Policy

We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door. This page covers our processing times, shipping timelines, international delivery, and what to expect if you've ordered a customized or engraved ring. If anything here doesn't answer your question, reach out to us directly at contact@tungstennation.com and we'll get back to you with a straight answer.

Order Processing Time

Every order goes through a processing period before it ships — this is the time we need to verify your order, prepare your ring, and get it packaged for shipment. Standard processing takes 1 to 3 business days from the time your order is placed.

Processing time is separate from shipping time. The estimates below begin once your order has shipped, not from the moment you place it. Keep this in mind when estimating a total delivery window — a US order, for example, could realistically take anywhere from 8 to 18 days from order date to arrival once you account for both processing and transit.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping Timelines

United States

Standard shipping within the United States takes 7 to 15 days from the time your order ships. This range accounts for variation in carrier handling, destination, and seasonal shipping volume. Most orders arrive within the earlier half of that window, but we'd rather give you an honest, realistic range than an optimistic one we can't consistently meet.

Rest of the World

For international orders outside the United States, standard shipping takes 10 to 20 days from the time your order ships. International delivery times depend heavily on customs processing in the destination country, which is outside of our direct control, so this window is intentionally broader than our domestic estimate.

If you're ordering internationally and have a specific date you need your ring by (an anniversary, a wedding, a proposal), we strongly recommend ordering well in advance of that date, and reaching out to us beforehand if you have any concerns about timing.

Customized and Engraved Rings

If your order includes customization — engraving, a custom size outside our standard range, or any made-to-order modification — please expect your processing and/or shipping time to increase beyond the standard estimates above.

Customized and engraved rings require additional production steps that aren't part of our standard process, and the exact amount of added time can vary depending on the specific customization requested. If you've ordered a customized or engraved ring and want a clearer estimate for your specific order, email us at contact@tungstennation.com with your order number and we'll give you the most accurate timeline we can.

We flag this clearly because we'd rather set the right expectation upfront than have you assume a customized ring will arrive on the same timeline as a standard one.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. This allows you to follow your package's progress from our facility to your door. If you don't receive tracking information within our stated processing window, check your spam or promotions folder first, and contact us at contact@tungstennation.com if you still can't locate it.

Shipping Delays

While we provide our best estimates based on typical carrier performance, shipping timelines are ultimately influenced by factors outside our control, including:

Carrier delays or service disruptions
Customs processing time for international orders
Extreme weather events
High-volume periods (major holidays, sale events)
Incomplete or inaccurate shipping addresses provided at checkout

If your order is taking noticeably longer than our stated estimate, contact us and we'll look into it on our end and with the carrier.

Shipping Address Accuracy

Please double-check your shipping address at checkout before completing your order. We ship to the address provided at the time of purchase, and we're not able to reroute a package once it's shipped. If you notice an error in your shipping address shortly after placing your order, contact us immediately at contact@tungstennation.com — we can make changes only if your order hasn't yet entered processing.

We are not responsible for orders delayed, lost, or misdelivered due to an incorrect address entered at checkout. If a package is returned to us as undeliverable due to an address error, we'll reach out to arrange reshipment, and additional shipping costs may apply.

International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are determined by your local customs authority and are not something we can predict or control, and they are not included in your order total at checkout.

Any customs duties or import taxes that apply to your order are the responsibility of the recipient. We recommend checking with your country's customs office if you want an estimate of potential charges before your order arrives.

Lost or Missing Packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and building management first, as carriers occasionally misdeliver to a nearby address. If you still can't locate your package, contact us at contact@tungstennation.com with your order number, and we'll help you file a claim with the carrier and work toward a resolution.

If tracking hasn't updated in an unusually long time or shows no movement, reach out to us directly rather than waiting — we'd rather investigate early than have you wonder.

Multiple Items in One Order

If you've ordered more than one ring or item, they may occasionally ship separately depending on production and packaging logistics. If this applies to your order, you'll receive separate tracking information for each shipment. This doesn't mean anything has gone wrong with your order — it's simply how we handle certain multi-item orders to get everything to you as efficiently as possible.

Questions About Your Order

If you have any questions about the status, timeline, or details of your shipment, the fastest way to reach us is by email at contact@tungstennation.com. Please include your order number when you write in — it helps us look into your order quickly and give you an accurate answer rather than a general one.

Frequently Asked Questions

How long does processing take before my order ships? Standard processing takes 1 to 3 business days from the time your order is placed.

How long does shipping take within the United States? US orders typically arrive within 7 to 15 days from the time your order ships, in addition to processing time.

How long does international shipping take? Orders shipped outside the United States typically take 10 to 20 days from the time they ship, largely due to customs processing in the destination country.

Will my customized or engraved ring take longer to arrive? Yes. Customized and engraved rings require extra production steps, so expect processing and/or shipping time to run longer than our standard estimates. Contact us for a more specific timeline on your order.

Who do I contact with questions about my shipment? Email us at contact@tungstennation.com with your order number, and we'll help directly.

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