Return Policy

Returning something shouldn't require digging through fine print. This page walks you through exactly how returns work at TungstenNation — what qualifies, how to start one, and what to expect once your ring is on its way back to us. For details on how your money comes back once we've received your return, see our Refund Policy.

Return Window

You have 30 days from the date your order is delivered to start a return. This applies to standard, non-customized rings only.

What Can Be Returned

To qualify for a return, your ring must be:

  • Unused and unworn
  • Free of scratches, marks, or signs it was worn beyond a quick try-on
  • In its original packaging, including box, pouch, and any included documentation

Rings that don't meet these conditions may be sent back to you rather than accepted, so we'd ask that you package it the way it arrived.

What Can't Be Returned

  • Engraved or custom-sized rings — these are made specifically for you and can't be restocked. The only exception is a manufacturing defect, which falls under our Warranty Policy instead.
  • Rings showing wear
  • Rings missing their original packaging
  • Requests started after the 30-day window has closed
  • Gift cards or promotional credits

If you're not sure your ring qualifies, email us before shipping anything back — it's faster than sending a ring that ends up ineligible.

How to Start a Return

  1. Email us at contact@tungstennation.com with your order number and the reason for the return.
  2. We'll confirm eligibility and send you a return authorization along with the return address.
  3. Pack the ring securely in its original packaging and include your order number inside the box.
  4. Ship it back. Return shipping is on you unless the return is because of our error (wrong item, damaged in transit, etc.).
  5. We inspect it once it arrives to confirm the condition matches what's required above.

Once your return is approved, it moves to the refund process — covered step by step on the Refund Policy page.

Return Shipping Costs

You're responsible for return shipping unless we made the mistake. We'd recommend using a trackable shipping method — we can't process a return we never receive, and we're not able to issue refunds for packages lost in transit back to us without tracking.

International Returns

Same 30-day window and process. Customs fees or import duties paid on the original shipment aren't refundable by us — those are collected by your local customs authority, not TungstenNation. Check with your carrier on customs requirements before shipping a return internationally, so it doesn't get held up.

Returning for a Different Size Instead

If the only issue is fit, a return isn't your only option — our Free Size Exchange Policy covers a free first exchange (you cover return shipping, we cover shipping the new size back to you), and it's usually faster than a full return-and-refund.

Damaged or Defective Rings

A ring that arrived damaged or has a manufacturing defect doesn't go through this standard return process — it's covered under our Warranty Policy, and that includes engraved or customized rings, since a defect is different from a change of mind. Email us photos and your order number and we'll take it from there.

Questions

Reach out to contact@tungstennation.com with your order number and we'll walk you through it.

BRAVELYNX LLC
312 W. 2nd St #1790
Casper, WY 82601
United States